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Who is Kaneka?

Since 1977, Kaneka Nutrients has commercially manufactured the only yeast-fermented and naturally-derived CoQ10—a CoQ10 that is bioidentical to the enzyme produced naturally in the body.

After 10 years of research, Kaneka Nutrients developed the world’s first and only bioidentical Ubiquinol CoQ10 commercially available for use in supplements. Ubiquinol is proven to support heart health, and researchers continue to explore its other potential health benefits.

Kaneka makes Ubiquinol CoQ10 in the United States and Japan. It sells the nutrient to supplement companies who, in turn, use the ingredient in branded Ubiquinol supplement products.

How does Kaneka ensure the safety of its products?

Kaneka Ubiquinol is manufactured in strictly controlled facilities. The manufacturing process of Kaneka Ubiquinol is closely monitored to ensure consistency, quality and safety; samples are continuously tested for quality at various steps in the production process.

I have a question not answered here. How can I contact you?

We’d be happy to assist you. Please click here to contact us. Kindly allow one business day for a response.

Can I get Ubiquinol from the foods I eat?

Yes. The Ubiquinol form of CoQ10 can be obtained from certain foods such as chicken, oily fish, whole grains, peanuts, spinach, avocados, olive oil and some other foods. However, the amount of Ubiquinol found in these foods is relatively small.

To get 100 mg of Ubiquinol CoQ10, for example, you would have to eat 50 cups of spinach or more than three pounds of peanuts.

In addition, when food is cooked, some or all of the Ubiquinol contained within it can convert back to the conventional ubiquinone form of CoQ10. This form of CoQ10 is harder for the body to absorb, and it must be converted back to Ubiquinol in order to be used in the body for cellular energy production.

Check out this article for more information on foods that contain Ubiquinol.

What role does Ubiquinol play in my body and overall health?

It is directly associated with over 95 percent of the cellular energy produced by the body. This means that without Ubiquinol, our bodies could not properly produce the energy we need to function—especially in our hearts, where a high concentration of Ubiquinol is found.

Ubiquinol CoQ10 promotes heart health by helping to provide the cellular energy needed to power the heart. Ubiquinol is critical in the production of ATP, the body’s primary fuel. This fuel is used for three basic yet critical heart functions:

1. Contraction – to keep the heart pumping consistently
2. Relaxation – to allow the heart to rest between beats
3. Molecular Synthesis – to maintain the heart’s structure by building important cellular components

The energy demands of the heart are among the highest in the body. It takes energy for the ventricles of the heart to contract as they pump blood to the arteries, but it takes even more energy to relax the contracted muscle. The heart requires significant amounts of cellular energy to function. Without enough ATP in the “energy pool”, the heart’s function would be compromised.

The Ubiquinol form of CoQ10 is also a powerful antioxidant. It helps protect against oxidative stress caused by free radicals. Acting as an antioxidant, Ubiquinol can neutralize free radical cells that might otherwise damage healthy cells within the body.

In summary, Ubiquinol CoQ10:

• Promotes optimal heart health
• Supports natural cellular energy production
• Replenishes Ubiquinol levels depleted by aging, certain health conditions, and/or cholesterol-lowering medicines
• Is more bioactive than conventional Q10.

How does Ubiquinol CoQ10 work?

The Ubiquinol CoQ10 made by Kaneka is bioidentical to the Ubiquinol made naturally in the body. It assists with cellular energy production and, as an antioxidant, in providing protection from free radical damage (oxidative stress).

Ubiquinol works at the cellular level, transferring electrons in the all-important production of energy within the cells of the body, including the heart (which requires significant amounts of cellular energy to properly function).

If I take a multivitamin, why would I need Ubiquinol CoQ10?

Most multivitamins do not contain Ubiquinol. In addition, unlike most other nutrients, Ubiquinol CoQ10 is fat-soluble (rather than water-soluble). This means it is best to be delivered in a soft gel with a fat such as sunflower, canola or olive oil.

Why do people take a Ubiquinol CoQ10 supplement?

Your body naturally produces conventional CoQ10, also known as ubiquinone, which is later converted by the body into Ubiquinol.

Ubiquinol is found in every cell of the body, including the heart and brain. The Ubiquinol form of CoQ10 is essential in the production of cellular energy and protection against oxidative stress. Your heart, lungs and other energy demanding organs require Ubiquinol to function at optimal levels.

Around the age of 40, the body has a harder time completing this conversion, which can result indecreased production of Ubiquinol. Additionally, while the Ubiquinol form of CoQ10 is naturally present in some foods, it may be difficult to consume adequate levels of Ubiquinol through the ordinary diet, especially as we age.

Also, some prescription medications (such as cholesterol lowering statins) may also decrease the amount of Ubiquinol CoQ10 in the body.

Because the body must still convert conventional CoQ10 into Ubiquinol to contribute to cellular energy production, taking a conventional CoQ10 supplement may not be enough if you are over the age of 40 or if you take cholesterol-lowering statin medicine.

A Ubiquinol supplement can replenish the Ubiquinol in your body more effectively than conventional CoQ10 because it is more bioavailable and already in the form required to assist with the production of cellular energy.

Is Ubiquinol a prescription medicine?

No. The Ubiquinol form of CoQ10 is a dietary supplement and the subject of nearly 60 published research studies.

What is Ubiquinol?

Ubiquinol (pronounced “you-bik-win-all”) is the reduced, active antioxidant form of Coenzyme Q10 (CoQ10).

Produced naturally within young and healthy bodies, Ubiquinol is CoQ10 that has been converted (“reduced”) for use in the cellular energy production process. Ubiquinol is directly associated with over 95 percent of the body’s cellular energy production – the energy your heart, lungs and other organs need to function at optimal levels.

In supplement form, Ubiquinol CoQ10 also helps protect the body’s cells from oxidative stress, which can cause damage to proteins, lipids and DNA.

In summary, Ubiquinol:

• Promotes optimal heart health
• Supports natural cellular energy production
• Replenishes Ubiquinol levels depleted by aging, certain health conditions, and/or cholesterol-lowering medicines
• Is more bioactive than Conventional CoQ10 (ubiquinone)

This article explains more about the Ubiquinol form of CoQ10.

If CoQ10 has been available in supplement form for 30 years, why is Ubiquinol only recently available?

The Ubiquinol form of CoQ10 is difficult to commercially manufacture because the coenzyme is easily oxidized in the air, which converts it back to the inactive (conventional) ubiquinone form.

After years of research and using advanced technology, Kaneka was able to perfect a stabilization process that allows Ubiquinol to remain in its reduced, readily usable form without converting back into ordinary ubiquinone during the encapsulation process.

How do I change my account information?

You can change your account information, such as your name, email and billing or shipping address, by navigating to My Account. Select Account Information to change your name, email and password. Select Address Book to change your billing or shipping address.

Take me to My Account.

How do I sign into my account?

Click Log In at the top of the page and enter your email address and password.

How do I sign out of my account?

Click Log Out at the top of the page to securely log out of your account.

How do I change my password?

Go to your account dashboard and select Account Information. Check the box next to Change Password, which will bring up a new field in which to enter a new password.

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I lost my password. How do I reset it?

Select Forgot Your Password? on the account login screen. Enter your email address to receive an email with a link to reset your password.

Take me to the Password Retrieval page.

How can I check the status of my shipment?

Once we have shipped your order, we will send you an email with a link to track your shipment. You can also navigate to My Account on newQ.com and check the status of your shipment there.

Take me to My Account.

Will you notify me when my order has been shipped?

Yes. We will send you an email containing a link to track your shipment.

Can I change the billing or shipping information on my subscription?

No. You must cancel the old subscription and begin a new one. Go to your subscriptions in the account dashboard and click “Cancel.” You can then begin a new subscription with a different billing or shipping address.

Take me to my subscriptions.

How can I determine the shipping cost?

We offer free standard shipping on all orders. Expedited shipping is also available starting at $5 per order. You may select the expedited shipping option during checkout to determine exactly how much it will cost for your order.

People taking cholesterol-lowering statin medicine often take Ubiquinol, too. Why?

Statin medicines work by inhibiting the body’s production of cholesterol. Because CoQ10 is formed via the same pathway as cholesterol, people who take a statin may have reduced levels of both conventional CoQ10 and Ubiquinol, the more advanced form of CoQ10.

Taking a Ubiquinol supplement helps replenish reduced levels of CoQ10 that may be associated with statin use. And because Ubiquinol is more readily absorbable by the body than conventional CoQ10, Ubiquinol is the preferred form of CoQ10 for statin drug users.

Here is an article that explains more about Ubiquinol CoQ10 and cholesterol-lowering statin medicines.

Please check with your doctor before starting to take any dietary supplement.

Who should take a Ubiquinol CoQ10 supplement?

Generally, men and women over the age of 40 should consider taking advantage of a Ubiquinol CoQ10 supplement.

When you take a conventional CoQ10 supplement, it must first be converted to Ubiquinol in order to assist with the production of cellular energy. The Ubiquinol form of CoQ10 is vital to a healthy body.

Converting conventional CoQ10 (ubiquinone) into Ubiquinol becomes harder and less efficient by age 40. Aging, certain health conditions and the use of cholesterol-lowering statins can decrease the body’s production of conventional CoQ10 as well as Ubiquinol.

Ubiquinol supplements require no further conversion inside the body, making them a more beneficial CoQ10 option for many people over the age of 40.

What are the effects of low CoQ10 levels?

Because CoQ10 is required for the production of cellular energy, a decrease in this important coenzyme can compromise the aerobic function in muscles.

Low levels of CoQ10 may be associated with feeling tired or with occasional muscle cramps/discomfort. In addition, low CoQ10 levels can limit the amount of cellular energy your body produces.

How are the Ubiquinol products on your site different from one another?

All of the Ubiquinol products on our site have the same active ingredient – heart-healthy Kaneka Ubiquinol CoQ10 – but many of them use different inactive ingredients as part of their own unique formulations. In addition, some of the products have been made to address various dietary requirements or preferences.

Are the products in your e-store the only supplements that contain Kaneka Ubiquinol™?

No. We’ve included some of the largest and most popular Ubiquinol CoQ10 supplements in our e-store. Stores that specialize in dietary supplements tend to have the greatest variety of brands that use Kaneka’s Ubiquinol.

Do all the products in the NewQ e-store contain Ubiquinol made by Kaneka?

Yes. All the supplement products sold in our online store contain Ubiquinol CoQ10 that was made by Kaneka in either Houston, Texas or Takasago, Japan.

What is the NewQ subscription program?

With a recurring subscription, we’ll automatically refill your order before you run out of Ubiquinol CoQ10. You’ll also earn an extra 5% on every order and enjoy free ground shipping.

There is no membership fee. When placing your order, simply choose “subscription” on the order screen to join the program and get these extra savings. You can cancel anytime.

I have a problem with my NewQ order. What should I do?

We’d be happy to assist you. Please click here to contact us. Kindly allow one business day for a response.

How do I place an order?

Navigate to the online shop and click “Shop Now” on the product of your choosing. After reviewing the information, you may select one of two options: Delivery 1 Time Only or the Easy Refill subscription. Once you have made your selection, select Add to Cart and enter your billing and shipping information, if not already saved in your account.

Take me to the online shop.

How do I re-order the same product and quantity?

Go to Orders in your account dashboard and select Reorder. This will take you to a new checkout page in which to order the same item.

Is there a way to receive the same order automatically?

Yes. We offer an Easy Refill subscription plan, which saves you 5% on each bottle of Ubiquinol purchased. When shopping for Ubiquinol supplements on NewQ.com, select “Easy Refill” on the product screen. You can opt to have your Kaneka Ubiquinol™ delivered every 30 or 60 days. View any existing Ubiquinol subscription in your account by selecting Subscriptions on the dashboard.

Take me to My Subscriptions.

Can I view orders I have placed in the past?

Yes. To view all past orders from NewQ.com, simply go to your account dashboard and select My Orders.

Take me to My Orders.

Will you notify me if there is a problem with my order?

Yes. We will keep in touch on the status of your order via email. If you would like to check on the order yourself, simply navigate to your account dashboard to view your order history.

Take me My Orders.

What forms of payment do you accept?

We accept credit cards including Visa, MasterCard, American Express and Discover.

When will I receive my order if one or more items is on backorder?

We will send you an email with a link to track your order as soon as it is shipped.

What is your privacy policy?

Please refer to our Privacy Policy to learn more.

How is my credit card information kept secure?

We take every precaution in order to safeguard your credit card information. Read our Privacy Policy to learn more.

What kind of research studies have been conducted on Ubiquinol?

For more than a decade, scientists and researchers have studied CoQ10 for safety and potential health benefits. The Ubiquinol form of CoQ10 is proven to support heart health. But because Ubiquinol has only been commercially available since 2007, scientists have only scratched the surface in understanding all the potential health benefits of this advanced form of CoQ10.

You can read more about Ubiquinol CoQ10 research findings here.

What is the NewQ refund policy?

Our Satisfaction Promise

We will gladly issue a refund of the full product price if you are not completely satisfied with your purchase on NewQ.com.

To initiate the refund process request a Return Authorization (RMA) number within 60 days of purchase. To complete the refund process, you will need to return the remaining product to our warehouse. We will e-mail you our warehouse address along with your RMA number.

Please be sure your RMA number is prominently displayed inside the package. We are unable to process returns that don’t have a valid RMA number. We reserve the right to disallow a refund if we believe our return policy is being abused.

Kindly allow up to 15 business days (after we’ve received your package) for funds to be applied back to your debit or credit card.

We proudly offer free standard ground shipping when you purchase a product on our site. Customers occasionally elect to pay an additional fee for expedited shipping and handling. Please note that, like many other retailers, our refunds exclude such expedited fees and also the cost of return shipping.

How can I get the website to load on my device?

Please make sure you are using the latest version of your browser and have enabled cookies. If you are still having trouble, please contact Customer Support.

How should I store my Ubiquinol?

Supplements containing Ubiquinol CoQ10 are best kept at room temperature in a cool, dry and dark place – for example, in a medicine cabinet or kitchen drawer.

Will Ubiquinol interfere with prescription medicine(s) that I take?

Ubiquinol CoQ10 can be safely taken with most prescription medications, but you should always check with your doctor before starting to take any dietary supplement, including Ubiquinol.

Will a Ubiquinol supplement give me energy?

The Ubiquinol form of CoQ10 is directly associated with over 95 percent of the body’s cellular energy production, but it will not give you a sudden boost of energy as one would expect to feel from the consumption of a beverage containing caffeine.

The cellular energy production associated with Ubiquinol benefits the body by providing cellular energy that helps your heart, lungs and other organs to function at optimal levels.

When and how much Ubiquinol CoQ10 should I take?

The recommended daily use of Ubiquinol varies based on each individual’s needs. However, those who are older or have health concerns may want to start supplementing with 200 mg of Ubiquinol CoQ10 per day. After about two weeks, 100 mg per day is thought to be a good maintenance dose.

Many people take their Ubiquinol CoQ10 supplement each morning with breakfast. If you take more than one Ubiquinol capsule each day, consider taking them at different eating occasions – for example, one capsule with breakfast and another with lunch.

I have a food allergy. Is there a specific Ubiquinol supplement product you recommend?

Kaneka Ubiquinol™ itself does not contain milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat or soy, but it is used as an ingredient in more than 100 supplement products made by different brands.

These brand holders may use different inactive ingredients in their supplements, some of which may contain a food allergen. If you have a food allergy, be sure to contact the brand holder and/or read the ingredient label carefully prior to use of a supplement.