Will you notify me if there is a problem with my order?

Yes. We will keep in touch on the status of your order via email. If you would like to check on the order yourself, simply navigate to your account dashboard to view your order history.

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What is the NewQ refund policy?

Our Satisfaction Promise

We will gladly issue a refund of the full product price if you are not completely satisfied with your purchase on NewQ.com.

To initiate the refund process request a Return Authorization (RMA) number within 60 days of purchase. To complete the refund process, you will need to return the remaining product to our warehouse. We will e-mail you our warehouse address along with your RMA number.

Please be sure your RMA number is prominently displayed inside the package. We are unable to process returns that don’t have a valid RMA number. We reserve the right to disallow a refund if we believe our return policy is being abused.

Kindly allow up to 15 business days (after we’ve received your package) for funds to be applied back to your debit or credit card.

We proudly offer free standard ground shipping when you purchase a product on our site. Customers occasionally elect to pay an additional fee for expedited shipping and handling. Please note that, like many other retailers, our refunds exclude such expedited fees and also the cost of return shipping.



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